Shipping policy

Last Updated: [July 28, 2026]

At Hidden Gem, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you'll receive a confirmation email with tracking information.

  • During holidays, product launches, or high-volume periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 10–15 business days

  • Canada: 7–14 business days

  • International: 5-14 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping: Available on qualifying orders when offered during promotions or as stated on our website.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email. Tracking information may take up to 48 hours to update after your package leaves our fulfillment center.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

Hidden Gem is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address, please contact us immediately at [support@hdngem.com]. We'll do our best to update it before your order ships.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking around your delivery location.

  • Asking household members or neighbors.

  • Contacting the shipping carrier directly.

If you still need assistance, please reach out to us and we'll gladly help where possible.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.

Shipping Restrictions

We currently ship to select countries. If shipping is unavailable to your location, you will be notified during checkout.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [support@hdngem.com]

We appreciate your support and thank you for choosing Hidden Gem.